Community​ ​Growth​ ​Manager

Media-focused tech startup

  • Location : All London, West London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : j53FAEOW
  • Application Closing Date : 22 October 2017
  • Placement :

Company Description

They are looking for a Community Growth Manager to join their rapidly growing team.

The role is ideal for someone with an absolute passion for identifying the best creative talent. You’ll need a unique blend of data management, precision targeting and thirst for understanding how to leverage technology to drive efficiencies in everything that you do. Community obsessed, you’ll be continually thinking about how you can improve every one of the 20,000 users’ experience. You’ll be working with their account management team, content producer and marketing growth manager to drive engagement with the platform. You need to have excellent communication skills, be personable on the phone as well as by email. You’ll be helping to nurture new prospects and helping them onboard in the most seamless way. 

Job Description

  • Passion for all things creative
  • Excellent understanding of community management and curation
  • Data and list management through Google Sheets/Excel and internal systems
  • Working with 3rd party suppliers to enrich data
  • Lead generating and support for account and sales team
  • World-class research skills to identify and validate the best talent for any project
  • Customer support expertise - happy, friendly and motivated. Intercom messaging and responding to help desk tickets
  • In-depth product knowledge. You’ll need to know every FAQ off by heart
  • Confident to conduct demos online with community members
  • Ability to convert and direct enquires to the account and sales team
  • Manage output of social media accounts - ideally you're addicted to social media
  • Spot new ways to engage across social media. Social listening
  • Work with the advertising director and content producer to promote relevant content
  • Quickly and efficiently find and onboard both creative agencies, production companies and freelancers for specific briefs
  • Identify and obsessively curate the best work on the platform
  • Tech understanding of how to grow a network marketplace is a plus
  • Management of users on the platform

  • Excellent written and communication skills
  • Lots of experience on the phone, dealing with clients and service providers
  • Hard work ethic and ability to go the extra mile for the team
  • 1-3 years’ agency or social media, recruitment or research experience a bonus
  • A good understanding of the creative and production process

  • Makeshift table tennis table
  • Bean bags (coming soon)
  • Drinks on a Thursday (sometimes)
  • Competitive pay structure
  • Never again be bored at work
  • Others in the team (good peeps)
  • Based in Parsons ‘Tech’ Green, West London 
Apply now
  • Location : All London, West London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : j53FAEOW
  • Application Closing Date : 22 October 2017
  • Placement :
Apply now