Customer Operations Associate

Helping global retailers streamline operations

  • Location : All London, Central London
  • Salary : £22,000 - £24,000
  • Contract : Full Time
  • Reference Number : 0hOo1D8D
  • Application Closing Date : 8 March 2018
  • Placement : Graduate Job ( permanent )

Company Description

This SaaS (software-as-a-service) software company, based in Shoreditch, London, is looking for a bright, self-motivated, numerate graduate who is interested in learning a wide range of the skills required at a small b2b software start-up.

Their platform helps global retailers (like Specsavers, Hugo Boss and BP) streamline their in-store/retail operations.

As Customer Success Executive, you will develop an in-depth knowledge of the platform, and work closely with customers to ensure they are delighted with the product!

They are a small company, but the team is sociable and growing; and they work from a shared office in Shoreditch so there’s always a buzz in the office (and the Google Campus next door if you need coffee / table football / great burgers on Fridays)!

Job Description


The role offers the right candidate the opportunity to have a big impact on the customer success department, and the company.  There is also the opportunity for international travel (recent trips have been to customers in Germany, Singapore and Australia). 

In this role you will work with the Customer Success Manager, and alongside the Sales and Development teams to:

  • Onboard new customers, liaising with the Sales team to understand the customer’s business and requirements, and building a close working relationship with the super-user.
  • Support the account set up process, ensuring new accounts are set up correctly for customers’ requirements.
  • Provide training to super-users and end users, either on-site or remotely
  • Build strong relationships with customers, gathering feedback  - including through store visits and Area Manager meetings - and supporting regular customer review meetings.
  • Monitor system usage: identifying “pinch points” and areas where the customer experience could be improved, and tracking usage trends to identify any “at risk” customers.
  • Work with the development team to prioritise and deliver product enhancements for customers
  • ​Identify ways to improve our training and support processes and content – and create and maintain them!

How to succeed at the role

The role requires a tenacious, detail-oriented individual with an inquisitive and investigative nature who constantly strives to improve the way customers use the software.

Excellent customer service skills and telephone manner are also required. The ability to communicate well, build relationships and use initiative to work collaboratively as part of a broader, very busy team is also essential.

What you're good at

·      Data manipulation and importing
·      Familiarity with Excel to the level where you can deal with things like PivotTables and VLOOKUPs confidently
·      Proven customer service skills
·      Ability to summarise data and communicate key points to others
·      A drive to continually improve processes and systems
·      The ability to plan, prioritise and work on several projects at once
·      The ability to quickly learn new applications and technologies
·      The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
·      A knowledge of the retail sector would be a distinct advantage, but is not essential as the ideal candidate will pick this up quickly from customer interaction

Apply now
  • Location : All London, Central London
  • Salary : £22,000 - £24,000
  • Contract : Full Time
  • Reference Number : 0hOo1D8D
  • Application Closing Date : 8 March 2018
  • Placement : Graduate Job ( permanent )
Apply now