Based in Hoxton, this company is a rapidly growing cloud-based software startup powering dry-cleaning customers in over 55 countries. They have a very entrepreneurial team with decades of start-up experience between them, and customer care is at the heart of everything they do.
They are looking for a tech-savvy self-starter to join their Customer Success team who will help on-board new customers and proactively work with them to ensure they have the best possible experience from working with them.
You will be working in a fast-paced and challenging environment as they look to scale the business across the globe. The growth will bring great opportunities for career development, including the possibility of working internationally.
- Helping to convert people from a free trial to fully paid customers
- Taking responsibility for your own market and helping with strategies to target the best prospects
- Implementation and streamlining of both sales and customer care workflows to help drive a fantastic customer experience
- Regular reporting to management on prospects
- Willing to go the extra mile to regularly meet and exceed targets
- Excellent written and spoken English
- Entrepreneurial spirit and dedication
- Ability to work flexibly to accommodate customers on different time-zones
- Ability to work independently
- Target driven
- New MacBook
- Team lunches
- Ongoing and tailored training
- Flexible working
- Great office location near the busy tech hub of Old Street