Community Manager

Financial Planning App

  • Location : All London, Central London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : HhYy1Y0W
  • Application Closing Date : 11 August 2019
  • Placement : Graduate Job ( permanent )

Company Description

This fintech startup offers simple products to help maximise take-home pay, and make sure this flexibility comes with financial security. Their vision is to build a world where everyone can pursue their dreams without economic concerns. They are partnered with leading brands such as Deliveroo and are backed by top European investors including the founder of Indeed.com. 

Job Description

They're looking for a problem-solving, empathetic and energetic community manager to build a world-class support operations function from the ground up. 

Your day-to-day: 

  • Working on the front line support channels, using excellent writing skills and high empathy to turn customers into ambassadors at critical moments
  • Triaging these queries and designing both technical and non-technical solutions to automate them or solve a customer pain-point
  • Work alongside a software engineer in a product management context to deliver long-lasting improvements to both internal and user facing products so we tackle the key issues affecting their customers
  • Designing and executing on Key Performance Indicators to prove we're building a CS function that can scale to a million users and beyond
  • Hands-on mentorship, nurturing and growing new joiners to the community team

What they are looking for:

  • Excellent writing skills
  • A high level of empathy
  • An analytical mind. You will be writing a SQL to get the data you need in short timeframes - training will be provided
  • Adaptability and the ability to keep cool when everything is on fire
  • High ambition and drive to deliver excellence in a critical business process. This role has skill overlaps with that of Product Management

Their culture:

  • They hire people they believe in, who are exceptionally smart, driven, and independent.
  • They decide where they need to get to together and support you however they can so you can get them there.
  • They expect you to relish this responsibility, and work hard to maintain and build upon that trust.
  • They treat each other respectfully, they aim for quality and success in everything they do, they value intelligence and dedication, and they have a laugh along the way.

Benefits:

  • 28 days holiday
  • Offices in Borough
  • Regular gym classes at the office, countered by regular cupcakes
  • Flexible working to meet your personal needs
  • Top quality equipment
Apply now
  • Location : All London, Central London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : HhYy1Y0W
  • Application Closing Date : 11 August 2019
  • Placement : Graduate Job ( permanent )
Apply now