Customer Experience Specialist

Energy bill saving startup

  • Location : All London, Central London
  • Salary : £20,000 - £24,000
  • Contract : Full Time
  • Reference Number : KWOc3rXo
  • Application Closing Date : 27 December 2019
  • Placement : Graduate Job ( permanent )

Company Description

Based in Soho, this company is trying to change the energy ​market and improve the customers' experience. Their mission is to keep their customers on the best energy deal year in and year out, as well as to remove the hassle involved in switching. They've been growing rapidly and consistently, and are now looking to add talented and motivated members to their Customer Experience team.

Job Description

What you will do:
  • You will represent the company's voice, communicating with customers via email and phone and promoting the company's image and work
  • You will address the customer’s queries and solve their issues as they are raised, delivering an amazing customer service
  • You will work with a dynamic team in a dynamic environment, adapting and reacting to new challenges and solving new problems 
  • You will take responsibility for your work, organizing and prioritizing yourself when necessary
What they're looking for:
  • They want to be great, so we’re looking for great people: you will either have an excellent academic record or proven experience in customer service - including experience on the phone
  • Most of the work will require using software and online platforms: they'll provide full training, but you must be computer literate (Microsoft Office, Google Docs, etc.) 
  • Experience or knowledge of the energy industry is desirable but not necessary 
Rewards:
  • Quick salary progression, based on performance, at the end of probation period
  • Free Bupa healthcare and pension scheme 
Apply now
  • Location : All London, Central London
  • Salary : £20,000 - £24,000
  • Contract : Full Time
  • Reference Number : KWOc3rXo
  • Application Closing Date : 27 December 2019
  • Placement : Graduate Job ( permanent )
Apply now