Service Support Engineer

Closing the gap between the online and in-store retail experience

  • Location : All London, Central London
  • Salary : ₤20,000 - ₤25,000
  • Contract : Full Time
  • Reference Number : OP1SWCHI
  • Application Closing Date : 15 October 2018
  • Placement : Graduate Job ( permanent )

Company Description

Founded in 2014 by three retail technology veterans, this ecommerce startup is disrupting the way in which multi-channel businesses engage with their customers. (*Editor's note: "multi-channel" refers to a business with an online and offline presence.)
 
Utilising the latest in “smart glasses” wearable technology or smart-phone devices, the service harnesses a proprietary technology platform, including server infrastructure and a unique artificial intelligence-driven to connect website visitors directly to the most relevant in-store sales associate.  The technology’s real-time one-way video stream and two-way audio stream allows customers to shop remotely, as if they were in the physical store.
 
They provide a compelling solution to three key challenges faced by multichannel retailers: poor online conversion (ie. purchasing) rates; poor store/showroom operating efficiency and disjointed on-line and off-line retail channel synchronisation.

Job Description

We’re looking for a London based, Service Support Engineer to work closely with the project managers and customer to provide support in the numerous technical aspects of their software service.  This could be your 1st or 2nd job, but you’ll need the maturity to work collaboratively and independent, both in the office and on site with clients across the UK, Europe and potentially further afield.  In short, we’re after go-getters that see this door opening as way to not only contribute to their growth, but to grow and fast track their own career.
 
They believe in working hard, having fun and rewarding success.  Based in the heart of Camden in the cool offices and entering a period of seismic growth.   If you want to come and be part of something great, hit the button below to get the ball rolling.
                                                                                                                 
Responsibilities
Testing and troubleshooting customer networks as suitable to host our service (Firewall, Bandwidth, QoS, Range)
Sourcing and configuring hardware including mobile phones, tablets, SMART Glasses, PCs
Hardware maintenance and cataloguing (Internal and external hired)
Researching and evaluating the latest hardware to continuously improve our service by their use
Internal and client network infrastructure optimization for our service
First line technical support
Technical documentation - How to guides, FAQ, troubleshooting, knowledgebase etc
Real world testing – verification of new service accounts in the live environment
 
Required skills 
  • Good knowledge of modern network administration and troubleshooting 
  • Firewall configuration
  • Wi-Fi optimization
  • Network Protocols
  • Excellent written and verbal communication skills
  • Passion for all things tech
  • Proven troubleshooting and problem solving skills
  • Highly organized with great attention to detail
  • Microsoft Office 
 
Nice to have knowledge of any of the following
  • SQL
  • Excel
  • Html
  • Javascript
  • Websites
Apply now
  • Location : All London, Central London
  • Salary : ₤20,000 - ₤25,000
  • Contract : Full Time
  • Reference Number : OP1SWCHI
  • Application Closing Date : 15 October 2018
  • Placement : Graduate Job ( permanent )
Apply now