Customer Care Executive (French or Italian speaker)

Michelin Guide for holiday homes

  • Location : All London, Central London
  • Salary : £23,000
  • Contract : Full Time
  • Reference Number : SGoseWYi
  • Application Closing Date : 1 June 2019
  • Placement : Graduate Job ( permanent )

Company Description

This company is on a mission to build the definitive collection of the world’s best homes. Through expert human curation and innovative tech, they're taking a scientific and systematic approach to vetting every home in every city they open, and accepting only the top 1%. Like a modern Michelin Guide - but for homes.

Having launched 3 years ago in London, the company has grown 15-20% month on month; expanded to 6 cities; tested over 100,000 homes; developed a customer experience that’s returning the highest NPS scores in the hospitality sector; and are on track to reach over £25M in annualised sales.

They are backed by some of the world’s top VCs and angel investors who have built many of the world’s most exciting companies of today, including TransferWise, Citymapper, BuzzFeed, Secret Escapes and many more.

After closing a £14m Series B round of funding, their focus for the next 12 months is on building an exceptional brand & customer experience; and maintaining hyper growth through an accelerated global rollout. This is where you come in.

Job Description

The Customer Care Team’s mission is to keep people happy.  You will ensure that their Guests and Hosts are thrilled with their experience and that their Net Promoter Score continues to be a record breaking one.

The Role

The Customer Care Team handle any post-booking questions from Guests and Hosts. You will speak to them on the phone, on chat and by email. You will help to resolve problematic situations and ensure that things run smoothly. You need to think on your feet and outside the box to be successful and you need to be able to keep your cool.


Your targets will include:

  • Increasing Guest and Host NPS
  • ​Reducing refunds and cancellations

You will be a key part of a friendly, ambitious team and working in an environment that is focused on learning, improving and delivering.


About you

  • You are a positive, calm person who is naturally inclined to help people
  • You are excited to learn and also to make an impact to benefit the overall team through continuous improvement
  • You are fluent English and ideally French or Italian
  • You have a couple of years of experience in Customer Service or similar
You are a vital part of the brand voice - you won’t read from a script and will be confident and comfortable speaking with lots of different kinds of people. You must be happy to work Tuesday - Saturday, 13.00 - 22.00
Apply now
  • Location : All London, Central London
  • Salary : £23,000
  • Contract : Full Time
  • Reference Number : SGoseWYi
  • Application Closing Date : 1 June 2019
  • Placement : Graduate Job ( permanent )
Apply now