Customer Success Manager

Experiential e-commerce startup

  • Location : All London, Central London
  • Salary : £25,000 + OTE
  • Contract : Full Time
  • Reference Number : TXuNdEHT
  • Application Closing Date : 22 December 2019
  • Placement : Graduate Job ( permanent )

Company Description

Retail is changing! Classic store and webshop silos are giving way to omnichannel experiential commerce that requires touchpoints instore, online and across social media. They are a disruptive tech company, based in Shoreditch,  that was launched with a mission to humanize and revolutionize customer experiences online. Their technology is generating inbound business enquiries from some of the biggest global players in Retail, Automotive, and Hospitality from across the world and is set to bring together live video, AI, AR and wearable technologies to create world-first experiences.  They are a team of enthusiastic and focused daydreamers with the one shared vision of making a mark on the world. 

Job Description

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then they are looking for you. They are currently seeking a customer-focused professional to join their team as a Customer Success Manager.

The key areas of responsibility for this role are as follows:

  • Liaise with Product and Development to meet requirements for new features to support scope of project
  • Key point of contact for clients
  • Deliver account and documentation to client as per scoped timelines
  • First-line support for clients 
  • Work with internal and client Data Analysts to ensure full setup of analytics to guarantee tracking of project KPIs prior to project start
  • Deliver on-site and remote training sessions for staff
  • Create training materials (decks, best practice guides, designs for devices)
  • Oversee smooth implementation of new product features to existing accounts
  • Work with Service Support to ensure reporting, escalation and resolution of technical issues and bugs
  • Account Management for accounts:

              -  Daily/weekly/monthly data reporting
               - Coordinate and lead regular update calls with stakeholders
               - Ensure successful ongoing relationship
               - Support rollout of service to additional users/locations

Required Skills & Experience:

  • 1-3 years of experience preferable with Customer Success Management at (ideally) a SaaS organisation
  • Ability to work with minimum supervision and independent thinking
  • Good technical understanding
  • Excellent organisation skills
  • Brilliant communication and relationship building skills
  • Personable and customer centric attitude
  • Comfortable in a fast paced, ever changing environment
Apply now
  • Location : All London, Central London
  • Salary : £25,000 + OTE
  • Contract : Full Time
  • Reference Number : TXuNdEHT
  • Application Closing Date : 22 December 2019
  • Placement : Graduate Job ( permanent )
Apply now