Customer Success Account Manager

Leading social platform for influencers

  • Location : All London, Central London, North London
  • Salary : £23,000 - £25,000 + Bonus
  • Contract : Full Time
  • Reference Number : hVaWGYet
  • Application Closing Date : 1 October 2019
  • Placement : Graduate Job ( permanent )

Company Description

This platform allows brands to scale and automate word-of-mouth ambassador marketing, and allows people to be an ambassador for their favourite brands and get perks, gift cards, cash and products in return. They currently work with over 60 brands such as iDeal of Sweden, PopSockets, MVMT Watches, Daniel Wellington, and the list goes on. The company was created by pioneers in the fashion industry and in ambassador marketing. After running into a number of painful manual tasks, the founders created their own internal system to alleviate the problem. Little did they know, it was a problem countless brands are facing and need a solution to. 

Job Description

Customer Success is the heart of this company and we are looking for a tech-savvy individual who is looking to help our customers succeed. You will play a major part in supporting our rapidly growing client base. In this role, you’ll work to ensure clients are smoothly set up with their new accounts and train them how to use our solution in order to help their business grow. The goal is to ensure the onboarding plan is well communicated, understood and adhered to by our customers. This position will build strong relationships with individual users during the early part of the customer life cycle. They will also provide feedback that will be necessary to consistently improve the first experience of our customers So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.

Your mission 
● Review and understand our customer’s business challenges to successfully implement solutions
● Onboard and train new customers to ensure they are setup for maximum success
● Learn and maintain a deep expertise of the company and best practices to provide ongoing value and support to our customers
● Maintain and track all projects and documentation
● Ensure proper and consistent communication of status to the customer and the team.
● Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
● Analyse, organise and communicate customer feedback to the Product and Sales Teams

A little about you 
● At least 1 year of similar experience within a SaaS business or a proven track record in B2B account management
● Expertise with Excel/Google Sheets and proficiency communicating data through these mediums
● Basic knowledge of e-commerce solutions such as Shopify preferred
● A quick learner and solutions-oriented
● Excellent organisational, project and time management skills
● You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion
● You have the ability to explain technical concepts in an easy to understand manner
● You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right
● You are passionate about social media and technology, and love working in a fast-paced start-up environment
● You are empathetic to the challenges unique to different types of business models and are able to anticipate customer needs and concerns before they arise
● Problem solver and results driven, you can quickly think on your feet
● You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time

In return you can expect the following from us 
​● Competitive salary, we pay well & reward performance
● Awesome working environment, we work hard we play hard and we take pride in our business.
● Free Lunch - seriously, we provide lunch from some of the best lunch joints in London
● Personal development - we want to back you and invest in you
● Access to in-house kitchen with a fridge full of drinks, food and office drinks every Friday
● A buzzing work environment in trendy Shoreditch
Apply now
  • Location : All London, Central London, North London
  • Salary : £23,000 - £25,000 + Bonus
  • Contract : Full Time
  • Reference Number : hVaWGYet
  • Application Closing Date : 1 October 2019
  • Placement : Graduate Job ( permanent )
Apply now