Customer Operations Coordinator

One of the FT's fastest-growing companies in Europe

  • Location : All London, Central London
  • Salary : £23,500
  • Contract : Full Time
  • Nearest Station : Farringdon
  • Application Closing Date : 31 October 2021
  • Placement : Graduate Job ( permanent )
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    • All London, Central London
    • £23,500
    • Full Time
    • Farringdon
    • 31 October 2021
    • Graduate Job ( permanent )

    Company Description

    This award-winning startup, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.

    They’re only six years old and have already reached well over 200,000 5* customer reviews, 1,000s of cleaners, profitability, and are scaling 2-3x every year. They have more awards and press coverage than they have shelf space for – most recently the Consumer Business of the Year Award!

    This role in Customer Ops is their entry point for bright graduates into the business. Previous team members have moved into operations, marketing and even detective positions!

    Job Description

    The day to day:

    • Passionate about delivering an amazing customer experience 
    • Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
    • Exceptional communication skills, both written and verbal
    • A positive and high-energy attitude
    • Zendesk experience a bonus
    About you:
    • Passionate about delivering an amazing customer experience 
    • Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
    • Exceptional communication skills, both written and verbal
    • A positive and high-energy attitude
    • Zendesk experience a bonus
    Benefits:
    • Generous 25 days' holiday allowance, plus bank holidays
    • Posh Christmas and summer parties
    • Tons of sponsored (but not too heavily organised!) office fun
    • Potential for share options
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