Spanish-Speaking Customer Success Executive

International tech start-up

  • Location : All London, Central London, East London
  • Salary : £22,000 + monthly bonus
  • Contract : Full Time
  • Reference Number : mKDxRF55
  • Application Closing Date : 4 April 2019
  • Placement : Graduate Job ( permanent )

Company Description

A rapidly growing cloud-based software startup powering dry-cleaning customers in over 55 countries. They have a very entrepreneurial team with decades of start-up experience between them, and customer care is at the heart of everything they do.

They are looking for a tech-savvy self-starter to join their Customer Success team who will help on-board new customers and proactively work with them to ensure they have the best possible experience from working with them. 

You will be working in a fast-paced and challenging environment as they look to scale the business across the globe. The growth will bring great opportunities for career development, including the possibility of working internationally. 

Job Description

Responsibilities:
  • On-boarding new customers to bring them up to speed with the product
  • Resolving customer queries via both email and phone in a timely manner
  • Identifying product improvements through discussion with customers, and testing of the software/apps
  • Implementation and streamlining of customer care workflows to help drive a fantastic customer experience
  • Meeting targets on customer churn rate
  • Identifying opportunities to grow customer accounts
  • Regular reporting to management on the performance of you and your team

Your profile:

  • Customer facing experience is a bonus
  • Excellent English and Spanish (both written and spoken)
  • Entrepreneurial spirit and dedication
  • Ability to work flexibly to accommodate customers on different time-zones
  • Ability to work independently
  • Passion for excellent customer service
Benefits:
  • You’ll be an early member of the team and will help shape the direction of the business over the coming year
  • Weekly team lunches
  • Brand new MacBook
  • Working from a very cool co-working space near the tech hub of Old Street
Apply now
  • Location : All London, Central London, East London
  • Salary : £22,000 + monthly bonus
  • Contract : Full Time
  • Reference Number : mKDxRF55
  • Application Closing Date : 4 April 2019
  • Placement : Graduate Job ( permanent )
Apply now