Customer Operations Coordinator

Award-winning home services start-up

  • Location : All London, Central London
  • Salary : £20,000 - £21,500
  • Contract : Full Time
  • Reference Number : nDR081kt
  • Application Closing Date : 5 February 2019
  • Placement : Graduate Job ( permanent )

Company Description

Consistently ranked as one of the leading startups in the UK, this home services start-up is passionate about solving complex problems and are applying that passion to the £4 billion home cleaning industry.

They are the highest rated online home cleaning platform, connecting customers to a trusted, experienced cleaner in their local area and although they’re just four years old, they are already the UK market leader:
  • They’re founded by a team with a background in venture capital and in scaling young business, backed by top tier VC and angel investors
  • They’ve won more awards than they have shelf space for
  • One of the UK’s fastest-growing businesses and are already profitable
  • Over 80,000 5* customer reviews
  • Fun, friendly and bright team!

Job Description

They’re looking for someone bright and ambitious to help them in the next phase of growth. You will be a part of a busy and motivated Operations team and use a combination of online chat, phone, email and their own internally developed tech.

Your role will involve:
  • Bringing in new business by talking to and booking in customers
  • Providing excellent customer service to existing customers and cleaners by helping with any onsite issues and handling schedules and holidays
  • Helping to attract and recruit new cleaners to the platform
  • Generating ideas to make operational processes more efficient and scalable
  • Using tech systems and providing feedback to the Tech Team to improve usability for both customers and housekeepers
  • Completing interesting and varied project work in collaboration with the CEO
Do you have:
  • Degree-level education and/or professional working experience?
  • Ability to think through problems and to offer solutions?
  • Excellent interpersonal and communication skills, including fluent English?
  • A real passion for working in a start up environment?
  • Experience using Zendesk would be a bonus but is not essential.
They’re a fun and very social team, so expect lots of office cake, team drinks and celebrations of their achievements!

Note: You must be able to work on one day or both days over the weekend. However, they are very flexible about schedule (you could choose to work Thursday-Monday, Friday-Tuesday etc).
Apply now
  • Location : All London, Central London
  • Salary : £20,000 - £21,500
  • Contract : Full Time
  • Reference Number : nDR081kt
  • Application Closing Date : 5 February 2019
  • Placement : Graduate Job ( permanent )
Apply now