Service Support Engineer

Experiential e-commerce startup

  • Location : All London, Central London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : oRvaWtet
  • Application Closing Date : 23 April 2020
  • Placement : Graduate Job ( permanent )

Company Description

Retail is changing! Classic store and webshop silos are giving way to omnichannel experiential commerce that requires touchpoints instore, online and across social media. They are a disruptive tech company, based in Shoreditch,  that was launched with a mission to humanize and revolutionize customer experiences online. Their technology is generating inbound business enquiries from some of the biggest global players in Retail, Automotive, and Hospitality from across the world and is set to bring together live video, AI, AR and wearable technologies to create world-first experiences.  They are a team of enthusiastic and focused daydreamers with the one shared vision of making a mark on the world. 

Job Description

They’re looking for a London based, Service Support Engineer to work closely with the Implementation Manager and customers to provide support in the numerous technical aspects of their software service.  You’ll need the maturity to work collaboratively and independently with clients across the globe. In short, they’re after go-getters that see this door opening as way to not only contribute to their growth, but to grow and fast track their own career. They believe in working hard, having fun and rewarding success. They’re based in the heart of Shoreditch London in a very cool office and are entering a period of seismic growth.

Responsibilities
  • Email & Voice Support - Answer inbound inquiries coming to the service desk through multiple channels and provide optimal solutions.
  • Collect customer support issues, bugs & product feedback and liaise with the product team to deliver on client needs.
  • Testing and troubleshooting customer networks as suitable to host their service (Firewall, Bandwidth, Range)
  • Sourcing and configuring hardware including mobile phones, tablets and supporting hardware.
  • Hardware maintenance and cataloging.
  • Technical documentation - How to guides, FAQ, troubleshooting, knowledgebase etc.
  • Real-world testing and verification of new accounts in the live environment.
Required Skills
  • At least 1 year of technical customer service or related experience
  • Natural instinct to empathize with users
  • Critical thinker and a quick learner with the ability to handle pressure
  • Good knowledge of modern network administration
  • Proven troubleshooting and problem-solving skills
  • Highly organised with great attention to detail
  • Microsoft Office
  • SQL, HTML & Javascript
  • Basic understanding of JIRA & CRMs
  • Information Technology/ Computer Science academic background is a plus
  • Multilingual skills are desired but not essential
Apply now
  • Location : All London, Central London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : oRvaWtet
  • Application Closing Date : 23 April 2020
  • Placement : Graduate Job ( permanent )
Apply now