Product Manager

Digital consulting and SaaS company

  • Location : All London, Central London, South London, West London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : yY0Xgnjz
  • Application Closing Date : 28 February 2019
  • Placement : Graduate Job ( permanent )

Company Description

This international company is based in London and has clients across the UK, France, Germany, Italy and beyond.

Founded in 2008, the company offers a persuasion-based optimisation platform and conversion rate optimisation services, which helps organisations around the world to create persuasive customer experiences and increase revenues. 

The office is shaped by an international mix of people, from various work backgrounds, nationalities and cultures. This fresh and exciting community is a key part of their corporate identity and contributes greatly to the success and growth of the business. 

Job Description

The ideal candidate will have worked in digital marketing or similar, and will be looking for the next challenge in their career.

About you:
  • A scientific or business (psychology) background
  • Digital Marketing or Account Management experience
  • Excellent communication skills – written and oral

Role and Responsibilities:
  • Manage the onboarding and retention of new and existing users
  • Assist existing customers (marketing/technical/admin)
  • Encourage customers to post reviews
  • Improve email sequence - eCRM
  • Follow KPIs and identify improvements to drive more conversion from leads to sales
  • Provide input (using feedback) to offer a better UX with the apps
  • Develop content to help customers (with SEO): documentation, video, blog posts and pages
  • Provide CRO support to customers and follow-up with them weekly/monthly
  • Upsell products
  • Deliver demos
  • Ensure 100% satisfaction among all customers
  • Hit deadlines and project milestones and report weekly to the manager
  • Collaborate with the engineering team on the ongoing improvement of the platform

Requirements:
  • Masters or Bachelor degree in a Scientific or Business (Psychology) Subject
  • Work experience in Customer Success or Account Management
  • Able to manage numerous user requests, assess them and find solutions
  • Demonstrate strong organisational and communications skills to support your own work and to work effectively with those around you
  • Good team player and excited to work within a fast-growing business
  • Be resourceful, able to multi-task and to work independently on your own initiative
  • Detail-orientated and focussed on providing high customer satisfaction
  • Fast learner with strong analytical skills and intellectual curiosity
  • Native English, any additional European Language will be a plus (French/German etc.)

Additional Requirements
  • Understanding of coding language (HTML, CSS etc) would be a big plus
  • Knowledge of AI and chatbots would be a plus
  • Understanding of UX centric design practices would be a plus

Great benefits include:
  • Dynamic, fast moving, rapidly growing environment, where creativity and innovation are valued, technical excellence and responsibility/ownership
  • Private Health Insurance
  • Free coffee, tea and tap beer
  • Weekly breakfast and happy hour
  • Weekly morning yoga classes
Apply now
  • Location : All London, Central London, South London, West London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : yY0Xgnjz
  • Application Closing Date : 28 February 2019
  • Placement : Graduate Job ( permanent )
Apply now