Customer Operations and Compliance Executive

Holiday currency startup

  • Location : All London, Central London, Remote
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : zKPQfeT5
  • Application Closing Date : 19 April 2021
  • Placement : Graduate Job ( permanent )
  • SAVE
    • All London, Central London, Remote
    • £20,000 - £25,000
    • Full Time
    • zKPQfeT5
    • 19 April 2021
    • Graduate Job ( permanent )

    Company Description

    This highly innovative business sits at the crossroads of travel and fintech, with its unique debit card that connects to your high street bank account, eliminating your bank’s charges for international purchases.

    Having spent the last 12 months partnering with all the leading UK banks, and built and launched a unique consumer product, it’s going to be an exciting journey ahead, with a return to travel on the cards this summer, and the launch of their business product.

    Job Description

    They're looking for an enthusiastic and hard working candidate to join our Customer Operations team. Your core responsibility will be to resolve customer queries in a friendly and efficient manner, primarily via email, and also covering our live chat function. The role also includes completing relevant customer onboarding duties, such as KYC checks. This is a small team, and you will be working closely with Compliance, Operations and Marketing, to ensure the smooth day to day running of business and that customer experience is always optimised. This role is a great entry-point into this exciting business, leaving the successful candidate with a nuanced understanding of the company's operations.

    What you’ll be doing:
    • Providing exceptional customer support to resolve a variety of customer queries via email and social media in line with the company's values and tone
    • Covering the live chat function to provide immediate support to customers
    • Helping customers through the onboarding journey including completing KYC, PEP and Sanction checks
    • Answering complex payment-related questions
    • Acting as the first line of defence to identify and escalate high risk customers
    • Reviewing and escalating customer feedback as appropriate
    • Consistently thinking of ways to improve the onboarding journey and overall customer experience

    • Excellent written English
    • Proactive
    • Problem solver
    • Exceptional attention to detail
    • Ability to prioritise and balance workload
    • Flexible attitude to ever changing work environment
    • Flexible work schedule (some weekend cover will be required)
    • Benefits 25 days holiday plus bank holidays
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