Tiktok Account Manager

Job Description

This remote-first (but London-based) business is on a mission to empower brands and creators to thrive on TikTok Shop. As a full-service agency, they support clients with everything from campaign strategy to content creation, account management and live commerce. With TikTok Shop rapidly becoming the go-to platform for social-first eCommerce, we're helping them expand the team and are looking for a confident Account Executive to join the team.
 
About the role:
 
As an Account Executive, you'll be at the heart of their client relationships, working closely with one of the founders, helping brands and creators navigate TikTok Shop and unlock its potential. You'll support the delivery of training and onboarding, help coordinate ongoing campaigns, and act as a day-to-day point of contact for a range of exciting clients.
 
Key responsibilities:

• Act as a go-to contact for assigned clients, supporting onboarding, training & account setup
• Confidently explain TikTok Shop's features & processes & best practicesHelp coordinate internal teams (content, creators, logistics) to deliver strong results
• Track client performance and troubleshoot any issues with support from senior team members
• Maintain regular communication with clients via email, Zoom and WhatsApp
• Prepare basic reports, case studies or feedback summaries to feed into wider client strategy

 
About you:

• Confident and articulate communicator - happy to jump on a call or present to clients
• Some understanding of TikTok/TikTok Shop - or keen to learn fast
• Highly organised, reliable and solutions-focusedIdeally some experience in an agency, eCommerce or marketing support role
• Passionate about creator-led commerce and the power of TikTok