PROJECT

Recruitment Case Study: Trouva

eCommerce

51-200 | Series A

United Kingdom

Hiring at scale

Assessment centre

Multi-lingual hires

Customer Experience generalists

Recently announced as the Startups100 Top Startup of the Year 2020, Trouva is an online marketplace for brick-and-mortar independent boutique shops who sell unique and hard-to-find pieces.

In the early stages of the business, the retail market’s seasonality meant that Trouva saw a huge increase in demand around the holiday period and needed to expand the Customer Experience team quickly. Given the immediacy of the hire and without a recognised brand at this stage, Trouva needed to attract bright grads with exceptional EQ, problem-solving skills and experience dealing with customers.

After successfully supporting this recruitment drive, we partnered with Trouva’s internal talent team on additional briefs ranging from Brand to Business Development, including multi-lingual hires in German, Spanish, French and Italian.

Don't just take our word for it

  • My experience with BrighterBox was very positive. The process itself was very straightforward, well-organised and stress-free thanks to the professional and personable approach of the recruiters at BrighterBox. Martina Todorova
  • Great team! They guided me through the interviewing process which had several stages, following up each time and constantly keeping me in the loop at each point. Really grateful to have found Brighterbox. Kobi Tang-Wright
  • BrighterBox were very helpful and friendly throughout the whole process. Gave me great confidence going into the interviews! Thanks guys! George Farrington
  • I couldn’t speak more highly of the BrighterBox team! A great range of roles at exciting new start-ups and the BrighterBox team will support you throughout the entire process! Mostafa Ayyad
  • BrighterBox were so great in helping secure my first job as a recent graduate, taking the time to get to know me, my professional history and my interests so they could match me with suitable roles. Couldn't recommend them enough! Eloise Lay
  • Such a great experience with BrighterBox. They felt invested, responded quickly and I'm now in a position I love thanks to them! Thank you! Amy Cameron

Don't just take our word for it

My experience with BrighterBox was very positive. The process itself was very straightforward, well-organised and stress-free thanks to the professional and personable approach of the recruiters at BrighterBox.

Martina Todorova

Account Coordinator at SoPost

Great team! They guided me through the interviewing process which had several stages, following up each time and constantly keeping me in the loop at each point. Really grateful to have found Brighterbox.

Kobi Tang-Wright

Account Executive at Fabacus

BrighterBox were very helpful and friendly throughout the whole process. Gave me great confidence going into the interviews! Thanks guys!

George Farrington

Operations Executive at Level

I couldn’t speak more highly of the BrighterBox team! A great range of roles at exciting new start-ups and the BrighterBox team will support you throughout the entire process!

Mostafa Ayyad

Business Development Executive at Canonical

BrighterBox were so great in helping secure my first job as a recent graduate, taking the time to get to know me, my professional history and my interests so they could match me with suitable roles. Couldn't recommend them enough!

Eloise Lay

Account Coordinator at Transmission

Such a great experience with BrighterBox. They felt invested, responded quickly and I'm now in a position I love thanks to them! Thank you!

Amy Cameron

Marketing Executive at Go Instore