PROJECT

Recruitment Case Study: Trouva

eCommerce

51-200 | Series A

United Kingdom

Hiring at scale

Assessment centre

Multi-lingual hires

Customer Experience generalists

Announced as the Startups100 Top Startup of the Year 2020, Trouva is an online marketplace for brick-and-mortar independent boutique shops who sell unique and hard-to-find pieces. They offer established, new and emerging brands across homewares, fashion and lifestyle that you won’t see anywhere else. In May 2022, Trouva was acquired by UK online furniture retailer Made.com. Whilst Trouva will continue to operate as a standalone brand, the combination of the two businesses will allow them to grow their marketplace offering whilst continuing to support independent boutiques and brands. 

Trouva X BrighterBox:

During the early stages of the business, the retail market’s seasonality meant that Trouva saw a huge increase in demand around the holiday period and needed to expand the Customer Experience team quickly – this is when BrighterBox stepped in.

Given the immediacy of the hire, and without a recognised brand at this stage, Trouva needed to attract bright grads with exceptional EQ, problem-solving skills and experience dealing with customers. 

Results: 

After successfully supporting this recruitment drive, BrighterBox partnered with Trouva’s internal talent team on additional briefs ranging from Brand to Business Development, including multi-lingual hires in German, Spanish, French and Italian. 

Key hires have included:

•Internal business developer
•Customer service representative
•Operations specialist
•Marketing executive
•Business operations intern
•Operations executive 

Trouva - Career Paths

Candidates we have placed at Trouva have studied a range of subjects, from languages to law and geography to hospitality management, at universities such as Bristol, Cardiff and Bournemouth. Check out some of the career paths our candidates have taken below:

​•Community Intern → Account Manager Executive 
 
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Don't just take our word for it

  • My experience with BrighterBox was very positive. The process itself was very straightforward, well-organised and stress-free thanks to the professional and personable approach of the recruiters at BrighterBox. Martina Todorova
  • Great team! They guided me through the interviewing process which had several stages, following up each time and constantly keeping me in the loop at each point. Really grateful to have found Brighterbox. Kobi Tang-Wright
  • BrighterBox were very helpful and friendly throughout the whole process. Gave me great confidence going into the interviews! Thanks guys! George Farrington
  • I couldn’t speak more highly of the BrighterBox team! A great range of roles at exciting new startups and the BrighterBox team will support you throughout the entire process! Mostafa Ayyad
  • BrighterBox were so great in helping me secure my first job as a recent graduate, taking the time to get to know me, my professional history and my interests so they could match me with suitable roles. Couldn't recommend them enough! Eloise Lay
  • Such a great experience with BrighterBox. They felt invested, responded quickly and I'm now in a position I love thanks to them! Thank you! Amy Cameron

Don't just take our word for it

My experience with BrighterBox was very positive. The process itself was very straightforward, well-organised and stress-free thanks to the professional and personable approach of the recruiters at BrighterBox.

Martina Todorova

Account Coordinator at SoPost

Great team! They guided me through the interviewing process which had several stages, following up each time and constantly keeping me in the loop at each point. Really grateful to have found Brighterbox.

Kobi Tang-Wright

Account Executive at Fabacus

BrighterBox were very helpful and friendly throughout the whole process. Gave me great confidence going into the interviews! Thanks guys!

George Farrington

Operations Executive at Level

I couldn’t speak more highly of the BrighterBox team! A great range of roles at exciting new startups and the BrighterBox team will support you throughout the entire process!

Mostafa Ayyad

Business Development Executive at Canonical

BrighterBox were so great in helping me secure my first job as a recent graduate, taking the time to get to know me, my professional history and my interests so they could match me with suitable roles. Couldn't recommend them enough!

Eloise Lay

Account Coordinator at Transmission

Such a great experience with BrighterBox. They felt invested, responded quickly and I'm now in a position I love thanks to them! Thank you!

Amy Cameron

Marketing Executive at Go Instore