Service Delivery Consultant

Cyber defence startup

  • Location : All London, Central London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : 0IvWNfk8
  • Application Closing Date : 6 November 2020
  • Placement : Graduate Job ( permanent )

Company Description

This innovative tech startup makes a difference to people, businesses and the world, by making them more secure, protected and confident in their daily lives. Developed as a toolkit through years of identifying and helping to solve businesses security issues, their product brings together threat intelligence, vulnerability management, device management and proactive incident response management to help fight the war against cyber attackers.
 

Job Description

Key responsibilities: 

  • Project management, both in the context of technical service delivery and customer service
  • Reporting to management on all operational events, ensuring team is fully aligned on outputs and deliverables
  • Testing the product from the customer's perspective, ensuring deliverables meet expectations
  • Planning, designing and operating all onboarding processes - SME, MSSPs and cusomers
  • Managing support requests, ensuring priority process is adhered to - including escalation
  • Quantifying and proactively planning for points of failure in process and resource planning to ensure customers and platform are not impacted
  • Assessing and reporting on platform bugs and deficiencies to technology team
Skills/experienced required:
  • Excellent time management skills
  • Good project management skills to support company growth
  • Versatility - ability to wear lots of different hats and manage multiple commitments at the same time
  • Some technical knowledge/expertise would be an advantage
Apply now
  • Location : All London, Central London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : 0IvWNfk8
  • Application Closing Date : 6 November 2020
  • Placement : Graduate Job ( permanent )
Apply now