Customer Success Executive

Cloud-based software startup

  • Location : All London, Central London, East London
  • Salary : £22,000 + monthly bonus
  • Contract : Full Time
  • Reference Number : 10Fmy67P
  • Application Closing Date : 28 February 2019
  • Placement : Graduate Job ( permanent )

Company Description

A rapidly growing cloud-based software startup powering dry-cleaning customers in over 55 countries. They have a very entrepreneurial team with decades of startup experience between them, and customer care is at the heart of everything they do.

They are looking for a tech-savvy self-starter to join their Customer Success team who will help on-board new customers and proactively work with them to ensure they have the best possible experience from working with them. 

You will also become their product guru, helping to resolve their queries and issues with minimum fuss. In addition, your team will be instrumental in designing solutions to prevent further issues arising, which will see you work alongside all areas of the business.

You will be working in a fast-paced, challenging and rewarding environment as they look to scale the business aggressively across the globe. The growth will bring great opportunities for career development as well as the possibility of working internationally.

 

Job Description

Responsibilities:

  • On-boarding new customers to bring them up to speed with the product
  • Resolving customer queries via both email and phone in a timely manner
  • Identifying product improvements through discussion with customers, and testing of the software/apps
  • Implementation and streamlining of customer care workflows to help drive a fantastic customer experience
  • Meeting targets on customer churn rate
  • Identifying opportunities to grow customer accounts
  • Regular reporting to management on the performance of you and your team


Requirements:

  • Customer facing experience is a bonus
  • Excellent written and spoken English
  • Fluency in other languages is a big benefit (particularly Spanish and French)
  • Entrepreneurial spirit and dedication
  • Ability to work flexibly to accommodate customers on different time-zones
  • Ability to work independently
  • Passion for excellent customer service
     

Benefits:

  • You’ll be an early member of our team and will help shape the direction of the business over the coming year
  • Weekly team lunches
  • Brand new MacBook
  • Working from a very cool co-working space near the tech hub of Old Street
 
Apply now
  • Location : All London, Central London, East London
  • Salary : £22,000 + monthly bonus
  • Contract : Full Time
  • Reference Number : 10Fmy67P
  • Application Closing Date : 28 February 2019
  • Placement : Graduate Job ( permanent )
Apply now