Business Operations Executive

Gen-z eyewear community. Having launched in 2019, they've grown exponentially and are determined to become the number 1 gen-z eyewear brand. They build inclusive, high quality products that people actually want to wear.
 
✅ Your day-to-day responsibilities will include:

• Handling day-to-day enquiries, messages and concerns from customers over live chat and email
• Delivering exceptional customer service, going above and beyond to support their customers and community
• Prepare direct-to-consumer and B2B logistics when required
• Perform monthly operational reports including Customer Service and Operations highlighting trends and improvements
• Collaborate with Head of Operations to develop and implement stock strategy based on projected demand, growth and special projects
• Confident in sharing ideas to support the business and create efficient best practices both internally and externally
• Collaborate with Operations team on ad hoc projects

✅ About you:

• An analytical mindset is essential for this role
• A problem solver with a logical attitude and an entrepreneurial spirit
• Highly organised as you will be responsible for arranging critical shipments, stock management and wholesale orders
• One to two years experience, ideally in a startup environment 

 
⭐️ Benefits: 

• Central London office in a creative space by the canal
• Remote Fridays
• Opportunity to join a fast growing company in its early stages