Business Operations Executive

Gen-Z eyewear community

  • Location : London 
  • Salary : £24,000 - £25,000 
  • Nearest Station : Westbourne Park 
  • Application Closing Date : 18 July 2022 
  • Placement : Permanent 
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    • London  
    • £24,000 - £25,000 
    • Westbourne Park 
    • 18 July 2022 
    • Permanent 

    Job Description

    Gen-z eyewear community. Having launched in 2019, they've grown exponentially and are determined to become the number 1 gen-z eyewear brand. They build inclusive, high quality products that people actually want to wear.
     Your day-to-day responsibilities will include:
    • Handling day-to-day enquiries, messages and concerns from customers over live chat and email
    • Delivering exceptional customer service, going above and beyond to support their customers and community
    • Prepare direct-to-consumer and B2B logistics when required
    • Perform monthly operational reports including Customer Service and Operations highlighting trends and improvements
    • Collaborate with Head of Operations to develop and implement stock strategy based on projected demand, growth and special projects
    • Confident in sharing ideas to support the business and create efficient best practices both internally and externally
    • Collaborate with Operations team on ad hoc projects
     About you:
    • An analytical mindset is essential for this role
    • A problem solver with a logical attitude and an entrepreneurial spirit
    • Highly organised as you will be responsible for arranging critical shipments, stock management and wholesale orders
    • One to two years experience, ideally in a startup environment 
    ⭐️ Benefits: 
    • Central London office in a creative space by the canal
    • Remote Fridays
    • Opportunity to join a fast growing company in its early stages
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