Gen-z eyewear community. Having launched in 2019, they've grown exponentially and are determined to become the number 1 gen-z eyewear brand. They build inclusive, high quality products that people actually want to wear.
✅ Your day-to-day responsibilities will include:
Handling day-to-day enquiries, messages and concerns from customers over live chat and email
Delivering exceptional customer service, going above and beyond to support their customers and community
Prepare direct-to-consumer and B2B logistics when required
Perform monthly operational reports including Customer Service and Operations highlighting trends and improvements
Collaborate with Head of Operations to develop and implement stock strategy based on projected demand, growth and special projects
Confident in sharing ideas to support the business and create efficient best practices both internally and externally
Collaborate with Operations team on ad hoc projects
✅ About you:
An analytical mindset is essential for this role
A problem solver with a logical attitude and an entrepreneurial spirit
Highly organised as you will be responsible for arranging critical shipments, stock management and wholesale orders
One to two years experience, ideally in a startup environment
⭐️ Benefits:
Central London office in a creative space by the canal
Remote Fridays
Opportunity to join a fast growing company in its early stages
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