Social Media Community Manager

Revolutionary digital marketing agency

  • Location : Central London
  • Salary : £20,000 - £24,000
  • Contract : Full Time
  • Nearest Station :
  • Application Closing Date : 28 January 2022
  • Placement : Graduate Job ( permanent )
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    • Central London
    • £20,000 - £24,000
    • Full Time
    • 28 January 2022
    • Graduate Job ( permanent )

    Company Description

    In the future, people won’t simply buy brands, they’ll join them - and that's the same for how businesses will engage with agencies. This company has a vision to completely reimagine the dated consultancy model. Specialising in brands across fashion, tech and hospitality, they are a creative digital marketing house that proudly works on clients’ businesses as if they were their own.

    Job Description

    As a Community Manager you are responsible for galvanizing the following of our clients' social platform. You are entrusted with listening to and guiding the various communities created via our clients' social media accounts and ensuring accurate information from the brand is seemlessly communicated to them. Working in collaboration with the social team you will be an invaluable support and will ensure you understand thoroughly each brand's tone of voice and social strategy to create messaging which is coherant with their desired outreach programme.

     

    Main Duties & Responsibilities (in no particular order):
     

    - Point of contact for followers on all accounts

    - Attending weekly team meetings in a timely manner, preparing any content which may need to be discussed

    - Writing copy for standard FAQs agreed with the client on the basis that you have thoroughly understood our clients' stance on various topics likely to be asked

    - Keeping accurate notes on account activities

    - Ensuring there are no comments unanswered, following appropriate accounts to help grow our client's social presence

    - Working closely with the team and clients to support on all projects and taking initiative to offer time to assist

    - Time tracking accurately on what tasks, projects and clients you're working on

    - Intimately understanding your clients' tone of voice and responding in kind to negative and positive comments, passing back possible leads to the correct contact.

     

    Necessary Skills and Experience:
     

    • Supportive role in social media

    • Approachable but assertive

    • Excellent organisation skills

    • Able to take on board with a reasonable response; client and team feedback

    • Forward thinking / forward planning

    • Clear and enthusiastic communicator

    • Excellent multitasker

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