Technical Support Manager

Experiential e-commerce startup

  • Location : All London, Central London
  • Salary : £30,000 - £35,000
  • Contract : Full Time
  • Reference Number : Wj2b6gIo
  • Application Closing Date : 6 December 2019
  • Placement : Graduate Job ( permanent )

Company Description

Retail is changing! Classic store and webshop silos are giving way to omnichannel experiential commerce that requires touchpoints instore, online and across social media. They are a disruptive tech company, based in Shoreditch,  that was launched with a mission to humanize and revolutionize customer experiences online. Their technology is generating inbound business enquiries from some of the biggest global players in Retail, Automotive, and Hospitality from across the world and is set to bring together live video, AI, AR and wearable technologies to create world-first experiences.  We are a team of enthusiastic and focused daydreamers with the one shared vision of making a mark on the world. 

Job Description

They’re looking for a London based, Technical Support Manager to work closely with customer success, development team and clients to provide support in the numerous technical aspects of their software service.     
                                                                                                             
Responsibilities:
  • Managing the implementation process from start to finish for all new clients (This will involve contact with our clients to ensure the smooth running of the implementation process)
  • Managing service support and acting as a mentor for 1 service support team member
  • Testing and troubleshooting customer networks as suitable to host our service (Firewall, Bandwidth, QoS, Range)
  • Researching and evaluating the latest hardware to continuously improve our service by their use
  • Internal and client network infrastructure optimization for our service
  • Real-world testing – verification of new service accounts in the live environment
Required skills 
  • 3+more years-experience in technical support essential
  • Good knowledge of modern network administration and troubleshooting 
  • Firewall configuration
  • Wi-Fi optimization
  • Network Protocols
  • Excellent written and verbal communication skills
  • Passion for all things tech
  • Proven troubleshooting and problem-solving skills
  • Highly organized with great attention to detail
  • Microsoft Office 
Nice to have knowledge of any of the following
  • SQL
  • Exce
  • Html
  • Javascript
  • Websites
Apply now
  • Location : All London, Central London
  • Salary : £30,000 - £35,000
  • Contract : Full Time
  • Reference Number : Wj2b6gIo
  • Application Closing Date : 6 December 2019
  • Placement : Graduate Job ( permanent )
Apply now