Operations Assistant

Making international money transfers easy

  • Location : All London, Central London
  • Salary : £22,000 - £24,000
  • Contract : Full Time
  • Nearest Station : Victoria
  • Application Closing Date : 3 July 2021
  • Placement : Graduate Job ( permanent )
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    • All London, Central London
    • £22,000 - £24,000
    • Full Time
    • Victoria
    • 3 July 2021
    • Graduate Job ( permanent )

    Company Description

    This company is making international money transfers easy for both businesses and individuals. They are looking for a detail-oriented, driven, and outgoing individual to join their rapidly growing Operations team.

    The ideal candidate is a little obsessed with improvements: tweaking the client experience, improving their own output, and bettering the way the company approaches things. The Operations team plays a pivotal role in delivering a smooth user experience, helping de-risk the transaction process, and adding value to customer relationships.

    This startup embraces flexi-working, so the role will be split between their London office and working from home.

    Job Description

    Key Responsibilities:


    • Daily contact with the Sales & RM teams to prioritise any outstanding account activations
    • Daily contact with the Regulated Payment Partners to chase up outstanding account activations or to enrich the post-trade client experience.
    • Encourage positive customer references
    • Help new prospects on live chat
    • Client contact to cover:
    - Settlement – due and overdue or any settlement difficulties
    - Recipient allocation
    - Beneficiary error messages
    - Managing process of trade reversal from cancellation/default, issuing invoices for any resulting losses, ensure invoice settlement

    Desired Skills and Experience:


    • Be mission-oriented, energised by efficiency, accountability, and personal delivery
    • Next-level organisation – be detailed, accurate & process driven
    • Excellent communication skills (verbal and written) with a high level of professionalism – very polite, patient, and clearly understood
    • Ability to easily develop good relationships with new people
    • Be a multi-tasker, handling matters without supervision or working within a team


    Day-to-day, you will report directly to our Operations Manager but the department reports to our COO, so you will have strong, regular C-level exposure.


    Suitable for an entry-level candidate as full training will be given, but previous experience in customer support, operations or customer happiness is desirable.

    This company offers:

    • Great culture
    • Great career opportunities!
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