Customer Operations Specialist

Fastest-growing e-commerce startup in the UK

  • Location : All London, Central London
  • Salary : £21,500
  • Contract : Full Time
  • Reference Number : bJB6d61j
  • Application Closing Date : 18 October 2018
  • Placement : Graduate Job ( permanent )

Company Description

The world’s leading marketplace for independent boutiques are looking for a superstar to join the team.

They provide an (award-winning) online platform for beautiful bricks-and-mortar stores to sell their home-wares, clothing, and accessories internationally and are backed by VC and Angel Investors whose successes include Secret Escapes, Net-A-Porter, and Farfetch.

Based in offices in Central London, you'll be the first port of call for customers and community of boutiques; acting as a passionate support guru who loves chatting with people, solving problems, and wants to deliver the highest level of customer service at all times.

** Note: You must be available to attend the assessment day on Weds 17 October (am)**

Job Description

The right candidate will have a passion for customer operations and working closely with the community.

What you'll do:

  • Liaise with boutiques to make sure orders run smoothly, anticipating and troubleshooting potential issues and finding solutions for any problems that arise
  • Work to targets and resolve customer issues and complaints across multiple channels. You will be communicating through well-crafted and personal emails, warm chatty telephone calls and rapid-fire live chat responses
  • Partner closely with the Community team, to educate and empower boutiques to make the most of the community
  • Identify, report on and troubleshoot potential issues and pain-points in our operations, as well as proactively proposing improvements.

Who you are:

  • Analytical mindset - an ability to understand and pick up processes quickly 
  • Driven with the ability to learn quickly and learn from mistakes
  • Team players - feel comfortable sharing what you've learned from mistakes and be willing to put their hand up to help others
  • Problem-solvers - you must be determined to own a customer’s problem, and follow up until resolved
  • Attention to detail - know that your work can go directly to customers and have a direct effect on business outcomes
  • Flexible - you must be available to work some weekends and bank holidays
  • Comfortable working in a target driven environment
  • Passionate about providing outstanding customer service and have a genuine motivation to go above and beyond to delight customers and boutiques
  • A natural commuicator
  • Operational and proactive - a desire to seek solutions to improve operations, user interface and service procedures
  • Technically proficient - sound excel skills, being able to liaise with a technical team effectively to solve problems
  • Bonus points for a background in reporting

  • Competitive salary and share options
  • A beautiful office space in Central London, with unlimited coffee, snacks, fresh fruit and a courtyard
  • Need tech or equipment? You'll be provides with whatever you need, to get the job done
  • Regular team events where to celebrate success and people
  • Company benefits package through Perkbox
  • Discount across all boutiques
  • £50 to spend to decorate your desk
Apply now
  • Location : All London, Central London
  • Salary : £21,500
  • Contract : Full Time
  • Reference Number : bJB6d61j
  • Application Closing Date : 18 October 2018
  • Placement : Graduate Job ( permanent )
Apply now