Customer Operations Coordinator

Top 5 fastest-growing startups in Europe

  • Location : All London, Central London
  • Salary : £22,000
  • Contract : Full Time
  • Reference Number : p95ggR6Y
  • Application Closing Date : 14 August 2020
  • Placement : Graduate Job ( permanent )

Company Description

They’re only five years old and have already reached well over 200,000 5* customer reviews, 1,000s of cleaners, profitability, and are scaling 2-3x every year. They have more awards and press coverage than they have shelf space for – most recently the Consumer Business of the Year Award!

This role in Customer Ops is their entry point for bright graduates into the business. Previous team members have moved into operations, marketing and even detective positions!

Job Description

The day to day:

  • Providing inbound support to customers via email, phone or live chat
  • Ensuring all support is provided in line with their values and provides an excellent experience
  • Using your initiative to resolve a wide variety of issues in the best possible way, based on individual needs
  • Identifying trends in feedback to create ways to improve their processes, product or technology
You:
  • Passionate about delivering an amazing customer experience 
  • Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
  • Exceptional communication skills, both written and verbal
  • A positive and high-energy attitude
  • Zendesk experience a bonus
Benefits:
  • Generous 25 days' holiday allowance, plus bank holidays
  • Posh Christmas and summer parties
  • Tons of sponsored (but not too heavily organised!) office fun
  • Potential for share options
Apply now
  • Location : All London, Central London
  • Salary : £22,000
  • Contract : Full Time
  • Reference Number : p95ggR6Y
  • Application Closing Date : 14 August 2020
  • Placement : Graduate Job ( permanent )
Apply now