Membership Manager

Workspace accelerator bringing together a diverse, disruptive community of startups

  • Location : Manchester, The North West
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : srLCLSSi
  • Application Closing Date : 1 August 2019
  • Placement : Graduate Job ( permanent )

Company Description

This workspace accelerator brings together a diverse, disruptive community of startups, scaleups, innovation teams and global brands - all powered by the belief that collaboration is key to building a successful business. 

Their global network of members inspire, challenge and work with each other across London, Manchester and Dublin.

Job Description

The Membership Manager role will give you the opportunity to enthuse your passion for technology, startups and entrepreneurship and to fully immerse yourself in your city’s startup ecosystem.

You'll work within the location community teams and have the opportunity to work alongside the company's marketing, programming and business development teams, all against the backdrop of the thriving tech ecosystem and fast paced startup landscape.

You will:
  • Run tours, follow up, and convert/decline prospective leads
  • Monitor member accounts, making sure everyone’s cool with the “practical stuff”, like booking a meeting room
  • Have monthly catch ups with all your members in order to gain any feedback and gauge any movement
  • Keep up to date with who’s joining, and liaise with Business Development appropriately to make sure the space is always buzzing with interesting people and to ensure a diverse representation of companies in the community
  • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and build walkthroughs
  • Develop a service standard and training plan for the Community team to ensure five star service across the organisation
  • Be the person that everyone in the space should know, and you should know everyone
  • Know what each and every community member does and you know who to introduce them to and how to add value to their lives
  • Be the eyes and ears of the business so you’ll know the community better than anyone; listening and reacting to feedback is the source of our success

You should apply if:
  • You're complete immersed in Manchester's tech ecosystem, this is a huge plus
  • You already have exposure to technology, or perhaps enjoyed an entrepreneurial background
  • You are passionate, positive, hard-working and energetic
  • You are naturally curious about the people around you. You are engaging and outgoing, charismatic and enthusiastic
  • You have strong interpersonal and communication skills
  • You are a natural salesperson with passion and high energy
  • You have a strong customer-service mentality
  • You are fast-thinking and reactive
  • You are process-driven and with a detailed focus

You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:
  • Access to the Employee Share Option Plan
  • Third Year, Fully Paid Sabbatical
  • Enhanced Parental Leave
  • Unlimited Free GP & Therapy Appointments
  • Mental Health Day Policy
  • Health Insurance
  • Compassionate Leave
  • 34 Days Annual Leave
  • Professional Development
  • Personal Curiosity Budget
  • Annual Curiosity Conferences Budget
  • Travel Expenses
  • Team Building Activities
  • Bi-Annual, Full Company Socials
Apply now
  • Location : Manchester, The North West
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : srLCLSSi
  • Application Closing Date : 1 August 2019
  • Placement : Graduate Job ( permanent )
Apply now