Customer Success Executive

Cloud-based tech startup

  • Location : All London, Central London, East London
  • Salary : £22,000 (OTE £30,000)
  • Contract : Full Time
  • Reference Number : umZhpFv8
  • Application Closing Date : 30 June 2019
  • Placement : Graduate Job ( permanent )

Company Description

Based in Hoxton, this company is a rapidly growing cloud-based software startup powering dry-cleaning customers in over 55 countries. They have a very entrepreneurial team with decades of start-up experience between them, and customer care is at the heart of everything they do.

They are looking for a tech-savvy self-starter to join their Customer Success team who will help on-board new customers and proactively work with them to ensure they have the best possible experience from working with them. 

You will be working in a fast-paced and challenging environment as they look to scale the business across the globe. The growth will bring great opportunities for career development, including the possibility of working internationally. 

Job Description

Responsibilities:
  • On-boarding new customers to bring them up to speed with the product
  • Resolving customer queries via both email and phone in a timely manner
  • Identifying product improvements through discussion with customers, and testing of the software/apps
  • Implementation and streamlining of customer care workflows to help drive a fantastic customer experience
  • Meeting targets on customer churn rate
  • Identifying opportunities to grow customer accounts
  • Regular reporting to management on the performance of you and your team
Requirements:
  • Customer facing experience is a bonus
  • Excellent written and spoken English
  • Fluency in other languages is a big benefit (particularly Spanish and French)
  • Entrepreneurial spirit and dedication
  • Ability to work flexibly to accommodate customers on different time-zones
  • Ability to work independently
  • Passion for excellent customer service
Benefits:
  • You’ll be an early member of our team and will help shape the direction of the business over the coming years
  • Weekly team lunches
  • Brand new MacBook
  • Working from a very cool co-working space near the tech hub of Old Street
Apply now
  • Location : All London, Central London, East London
  • Salary : £22,000 (OTE £30,000)
  • Contract : Full Time
  • Reference Number : umZhpFv8
  • Application Closing Date : 30 June 2019
  • Placement : Graduate Job ( permanent )
Apply now