As the light at the end of the tunnel through the pandemic begins to brighten, they are building our support team to take on the growing volume of orders coming through. They need a couple of customer support specialists to join their support team. Your job will be to manage live orders, support users on their platform and build relationships with construction professionals.
This is a chance to join an innovative and rapidly growing team at an exciting point of business scale-up.
✅ Your day-to-day responsibilities will include:
Manage live orders at each stage
Respond to user support calls, live chats and emails
Support users through a project and platform related issues, ensuring expectations are managed
Compile and analyse reports on the company's platform
Build long standing relationships with supply-side users
Run and analyse growth tests on different parts of the business
Plenty of opportunities to dive into other parts of the commercial team, such as sales, onboarding and marketing (according to ability) Requirements
✅ About you:
1+ years experience at a desk job
Systematic and efficient
Strong attention to detail
Good organisational skills and the ability to prioritise tasks
Excellent written and verbal communications, including confidence on the phone
Ability to learn quickly from peers and apply these learnings
Ability to troubleshoot issues effectively and implement lasting solutions
Proactively make suggestions during team meetings
Enjoy working in a small team environment
Dynamic and adaptable to the fast-paced startup environment where you will have to wear many different hats in the same day
Comfortable giving and receiving candid feedback regularly
⭐️ Benefits:
Opportunity for rapid progression within a growing tech startup
On the job training, mentorship and coaching
A flexible working environment - split your time between our London office space and working from home
Social events including team meals and socials
Monthly online training credits
Huckletree co-working
A chance to be part of the team that brings an exciting new product to market and changes the way people think
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