Customer Support Specialist

As the light at the end of the tunnel through the pandemic begins to brighten, they are building our support team to take on the growing volume of orders coming through. They need a couple of customer support specialists to join their support team. Your job will be to manage live orders, support users on their platform and build relationships with construction professionals.
 
This is a chance to join an innovative and rapidly growing team at an exciting point of business scale-up.
 
✅ Your day-to-day responsibilities will include:

• Manage live orders at each stage
• Respond to user support calls, live chats and emails
• Support users through a project and platform related issues, ensuring expectations are managed
• Compile and analyse reports on the company's platform
• Build long standing relationships with supply-side users
• Run and analyse growth tests on different parts of the business
• Plenty of opportunities to dive into other parts of the commercial team, such as sales, onboarding and marketing (according to ability) Requirements

• 1+ years experience at a desk job
• Systematic and efficient
• Strong attention to detail
• Good organisational skills and the ability to prioritise tasks
• Excellent written and verbal communications, including confidence on the phone
• Ability to learn quickly from peers and apply these learnings
• Ability to troubleshoot issues effectively and implement lasting solutions
• Proactively make suggestions during team meetings
• Enjoy working in a small team environment
• Dynamic and adaptable to the fast-paced startup environment where you will have to wear many different hats in the same day
• Comfortable giving and receiving candid feedback regularly  

• Opportunity for rapid progression within a growing tech startup
• On the job training, mentorship and coaching
• A flexible working environment - split your time between our London office space and working from home
• Social events including team meals and socials
• Monthly online training credits
• Huckletree co-working
• A chance to be part of the team that brings an exciting new product to market and changes the way people think