Customer Success Executive

Go Compare for marketing professionals

  • Location : All London, Central London, East London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Nearest Station : Moorgate
  • Application Closing Date : 30 September 2021
  • Placement : Graduate Job ( permanent )
  • APPLY
  • SAVE
    • All London, Central London, East London
    • £20,000 - £25,000
    • Full Time
    • Moorgate
    • 30 September 2021
    • Graduate Job ( permanent )

    Company Description

    Our client is a data software platform, assisting finance/procurement and marketing professionals at global brands with their agency negotiations and relationships.  Their success is measured by the savings achieved and by better managed agency relationships.
     
    The global team comprises talented people from agency, procurement and finance backgrounds.  They work on sales, client servicing, training and data analysis for a mix of clients and industries with a variety of assessment needs. 
     
    Every day brings new challenges and the company is constantly evolving.  The team is still small so individual and team contributions make a huge difference to the business and to the success of their clients.
     
    The company has recently been invested in by a major private equity firm, which will help the business to drive organic growth, further develop the SaaS platform and continue to expand into new international markets.

    Job Description

    The success of the business depends on the success of their customers. Customers must receive demonstrable value from the service and therefore want to continue and deepen the relationship.  As such, they need a Customer Success Executive, who is passionate about helping customers succeed.

    Key responsibilities:
    • Managing customer accounts, working directly with our customers to ensure they get the most from the software;
    • Onboarding new customers with in-person training and via training materials and courses;
    • Monitoring customer usage and other KPIs to track product adoption and define strategies to increase adoption;
    • Providing excellent service to our customers through our support desk, driving improvement to our support process;
    • Encouraging advocacy from customers, helping them to help us in attracting new business;
    • Managing platform data.
    Skills required:
    • Direct experience of customer success, account management or other customer-facing activity (ideally for a SaaS company) would be a bonus;
    • Both strong empathy for customers and commercial awareness;
    • Ability to prioritise and self-start and to work with minimal supervision;
    • Excellent communication and presentation skills;
    • An analytical and process-oriented mindset;
    • Organised, literate and passionate about the company!
    Perks:
    • 25 days' holiday (plus bank holidays);
    • Flexible / home working;
    • Bonus scheme;
    • A fun environment, working alongside talented individuals.
  • APPLY
  • SAVE