German-speaking Customer Experience Specialist

Award-winning cyber-security startup

  • Location : All London, Central London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : mtxCCZ94
  • Application Closing Date : 14 February 2020
  • Placement : Graduate Job ( permanent )

Company Description

This bilingual German/English role is required for a multi-award-winning award-winning, next-generation digital parenting solution.  It is aimed at families with children and focusing on helping parents with the issues of sexting, managing time spent on-line, cyberbullying, trolling, abuse, aggression, and sextortion on social networks and messaging apps.

The company is in the transition from a startup into a global business, having expanded into many countries in the last 12 months. It's a fast-paced and collaborative environment where coaching, developing and winning is a true priority.
 

Job Description

They are looking for a motivated, energetic and dynamic individual to be their next Customer Experience Specialist. ​

Responsibilities:
  • Act as the main point of contact for incoming customer support requests
  • Notify customers of expected disruptions and communicating timelines for provision
  • Proactively gather customer feedback, including areas for new product features
  • Assist in the testing of the product and offering feedback to the development team when appropriate- always thinking about the bigger picture
  • Make contributions to improve the processes of the customer support arm of the business and improve the service we provide for customers
  • Assist within other areas of this startup business with a ‘Can do’ attitude
  • Translation 
About you:
  • A real passion to help people
  • Team player that loves making other people’s job easier- ready to assist with any task that may arise
  • Comfortable in a high-pressure environment with an ability to manage multiple tasks
  • Demonstrated ability to work independently and cross-functionally with all level of employees and management
  • High attention to details
Must-haves:
  • Second language a must (German)
  • Thrives under pressure and hates being bored
  • Has an infectious passion and enthusiasm for what they do and is excited by the idea of being part of the energy and dynamic of a fast-paced team
  • Learns things quickly - you’ll be exposed to a lot here and we move fast
  • An ability to think fast on your feet to react to and proactively prepare for issues before they arise
Apply now
  • Location : All London, Central London
  • Salary : £20,000 - £25,000
  • Contract : Full Time
  • Reference Number : mtxCCZ94
  • Application Closing Date : 14 February 2020
  • Placement : Graduate Job ( permanent )
Apply now