Account Manager

Fun, fast-growing packaging startup

  • Location : All London, Central London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : bo3hoJ4l
  • Application Closing Date : 15 June 2017
  • Placement : Graduate Job ( permanent )

Company Description

 They're the definition of a fun, fast-growing early-stage start-up. They started 2 years ago as two guys in a flat, shipped 6,000 boxes without getting kicked out, running operations during day and coding at night. They've now raised a big seed round from top-tier investors and moved to a funky warehouse. Next stop? The world!

They want love letters from their customers. They’re not just saying that - it’s actually built into their objectives for the year. That’s where you come in. They’re looking for someone to make sure their key customers are getting everything they want from them and more. There will be many strings to your bow, from increasing revenues to achieving consistently high NPS scores and shaping their strategy moving forward based on customer feedback. 

Job Description

Responsibilities

  • Carry customers through the post sales pipeline and set the tone for the excellent service they will receive.
  • Maintain an NPS score in excess of 80% and save at risk customers.
  • Derive customer referrals from positive NPS scores.
  • Help maintain shipping volumes on a customer by customer basis.
  • Increase shipping volumes using strategic thinking.
  • Inform product and service strategy based on customer feedback.
  • Ensure smooth customer transitioning and training as product develops.
Requirements 
  • Commercially minded with both passion and experience building relationships.
  • Receptive to opportunities for revenue development.
  • Proven track record in nurturing an existing customer base.
  • Desire to drive an early stage startup through the next round of funding.
  • Either experience or demonstrable ambition to manage a team - they’re looking for someone to grow the role and their career at the same time.
  • Flexibility to work with all corners of the business - tech, operations, product and commercial.
  • Min 2:1 degree from a top tier university.
Benefits 
  • There’s no question of where they’re headed and this is a unique opportunity to set their course to the stars.
  • A fantastic team who will listen to your every word, and probably act on it too.
  • All the tools you could possibly need - that’s right, the usual start up bundle fresh from Apple.
  • Competitive salary with promising prospects.
Apply now
  • Location : All London, Central London
  • Salary : £25,000 - £30,000
  • Contract : Full Time
  • Reference Number : bo3hoJ4l
  • Application Closing Date : 15 June 2017
  • Placement : Graduate Job ( permanent )
Apply now