Michelin star guide for holiday homes
This company is building a marketplace of the world’s best short-term rental homes.
They take a systematic approach to testing every single home on the planet, accepting only the top 1%. This is done by putting each home through a specially designed test: a gruelling hospitality exam, which uses a mix of algorithms and physical visits by hospitality experts.
Having launched three years ago in London, they e are now in 12 cities across 9 countries and have vetted over 100,000 homes.
The business is backed by some of the world’s top VCs and angel investors who have built many of the world’s most exciting companies of today. These include TransferWise, Citymapper, BuzzFeed, Appear Here, Graze, Depop, SoFarSounds, Marvel, GymBox, Secret Escapes and many more.
The Customer Care Team’s mission is to keep people happy. You will ensure that Guests and Hosts are thrilled with their experience and that their Net Promoter Score continues to be a record breaking one.
The Customer Care Team handle any post-booking questions from Guests and Hosts. You will speak to them on the phone, on chat and by email. You will help to resolve problematic situations and ensure that things run smoothly. You need to think on your feet and outside the box to be successful and you need to be able to keep your cool.
Your targets will include:
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